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Stores & supply

Emergency callouts

Out-of-hours and weekend callouts for stocked parts and engineering support — a real time-served engineer answers the phone and gets the parts moving.

— What's included

Everything in scope.

  • Out-of-hours and weekend phone cover for account customers
  • Same-day collection from Blackburn warehouse
  • Courier despatch UK-wide for next-morning delivery
  • On-call engineers for diagnosis support
  • Documented incident log for every callout

— Outcomes

  • Returns the line to production hours faster.
  • Removes the chase for an out-of-hours contact.
  • Builds an evidence trail for failure-mode analysis.

— Related services

More in Stores & supply.